Legal & Regulatory Information

This page sets out Nireld's legal terms, consumer rights and regulatory compliance for services provided in Australia under the Australian Consumer Law (ACL).

Effective date: 01 Jan 2026

Business details (mandatory)

Information required under Australian regulations for consumer-facing businesses.

Trading name	Nireld
ABN	54 839 126 417
Registered address	Unit 3, 27 Hunter Street, Newcastle NSW 2300, Australia
Contact	+61427598346 · nireld@hotmail.com
Responsible officer	Operations Director, Nireld

Terms of Service & Booking

Bookings are confirmed on payment of the deposit where required. Detailed itinerary, supplier terms and health/safety requirements are provided with confirmation. All bookings are subject to availability.

Prices are shown in AUD and include GST where applicable. Supplier charges (e.g. park fees, airport taxes) may be additional and are disclosed at booking.

Certain services are supplied by third parties (hotels, carriers, activity operators). Nireld acts as agent/arranger. Those suppliers' terms apply, and Nireld’s liability is limited as described below.

Cancellations & refunds

Cancellation fees may apply and depend on supplier policies and lead time. Where a refund is due, we will process in accordance with supplier terms and ACL obligations.

Full refund if cancellation by Nireld (except where permitted supplier charges apply).
Partial or *** refund may apply for late cancellations or ***-shows per supplier rules.
Where consumer guarantees are engaged, remedies may include repair, replacement or refund as required by law.

Australian Consumer Law (ACL) & your rights

Under the ACL, consumers have non-excludable guarantees including that services will be provided with due care and skill, fit for purpose and delivered within a reasonable time. These guarantees apply in addition to any contractual terms.

If you believe a service has failed to meet a consumer guarantee, contact us promptly. We will assess and propose remedies in line with ACL and supplier responsibilities.

Dispute resolution & complaints

We aim to resolve complaints quickly and fairly. If unresolved, consumers in Australia may refer issues to the Australian Competition and Consumer Commission (ACCC) or state/territory consumer protection agencies.

Step 1: Contact Nireld at nireld@hotmail.com or +61427598346 with booking reference.
Step 2: Escalation to Operations Director if not resolved within 14 days.
Step 3: External complaint to ACCC or relevant state agency if required.

Customer Support Lead

Liability, limitation & force majeure

Subject to non-excludable consumer rights, Nireld's liability for loss or damage arising from provision of travel services is limited to the cost of the service purchased. We are not liable for events outside our control (force majeure) including severe weather, industrial action, government restrictions, or supplier insolvency.

Clients are responsible for personal travel insurance to cover illness, injury, cancellation and other contingencies.

Intellectual property & website use

All content on nireld.com, including images, text and branding, is owned by or licensed to Nireld. Use for personal planning is permitted; reproduction or commercial use requires written permission.

For permissions, contact: nireld@hotmail.com

Accessibility & privacy

We aim to make our services accessible. If you require assistance or an accessible format of these terms, contact us. Our handling of personal information is described in our Privacy Policy.

This page is governed by the laws of New South Wales, Australia unless otherwise agreed in writing.